A consumer complaint assisted by Laban Konsyumer Inc.

2018-05-04 00:00:00

Dear Sir/s,

This confirms receipt of your email.

Based from further investigation, the unit?s problem has been attended and rectified yesterday, May 3, 2018 at Suzuki Auto East Avenue.

Suzuki Philippines Customer Care call the customer at around 1:30pm today to clarify the details of his complaint because based from the records, Suzuki Auto Binan already processed the customer?s claim since April 13, hence, the customer bring the unit to East Ave for the repair.

Based from the phone call made with the customer, he don?t intend to have the mediation and is not aware that there will be mediation after raising his complaint. Moreso, the client told us that the reason why he communicated with DTI Office is to air his concern to the right venue. We were advised aby the customer to inform DTI Office that we have settled the matter with him (Mr. Ruiz) today and will not pursue his complaint through the mediation.

On this regard, we would like to thank DTI Office as well in bringing this matter with us.

Best regards,


Karen Hazelle C. Aran
CUSTOMER CARE DEPARTMENT
TELEPHONE NO| (02) 4625000 local 257
FAX NO| (02) 4625040
EMAIL ADDRESS| karen.aran@suzuki.com.ph
SUZUKI WEBSITE| www.suzuki.com.ph
CUSTOMER CARE FAN PAGE| http://www.facebook.com/pages/Suzuki-Philippines-Customer-Care

From: dmagiba [mailto:dmagiba@pldtdsl.net]
Sent: Friday, 4 May 2018 10:20 AM
To: FTEB ? Mediation ; customercare@suzuki.com.ph
Subject: RE: DTI-FTEB NOTICE OFMEDIATION

Please send notice to complainant Mr Ruiz. His contact details are in the email
Thank you .



Sent from my Samsung Galaxy smartphone.

??? Original message ???
From: FTEB ? Mediation
Date: 5/4/18 9:32 AM (GMT+08:00)
To: dmagiba@pldtdsl.net, customercare@suzuki.com.ph
Subject: DTI-FTEB NOTICE OFMEDIATION



HENRY RUIZ
Complainant
Cell, No. 0917-646-23-30
Email: dmagiba@pldtdsl.net






Party Complaining


THE PRESIDENT
SUZUKI PHILIPPINES
Email: customercare@suzuki.com.ph

Party Complained of:












NOTICE OF MEDIATION

Pursuant to Republic Act No. 9285, otherwise known as Alternative Dispute Resolution Act of 1984 and Section 1, Rule X of Department Administrative Order No. 7, series of 2006, the policy of fostering prompt, economical and amicable resolution of disputes in accordance with principles of integrity of determination by the parties, and that the decision making authority in the mediation process rests with the parties, is hereby adopted.

IN VIEW THEREOF, the parties to this case are hereby requested and encouraged to be present in the ;mediation conference to be held on 11 May 2018, 10:00 AM at the 3/F UPRC Building (Capitalife), 315 Sen. Gil Puyat Avenue, Makati City, Metro Manila [between Pag-ibig and BIR Buildings].

Representatives shall not be recognized unless a Special Power of Attorney (SPA) executed for such purpose and duly acknowledged before a Notary Public is presented to the undersigned or letter of authorization from the principal party for conciliation purposes.

Please confirm your appearance upon receipt of this notice through e-mail at ftebmediation@dti.gov.ph cc joelbuag@dti.gov.ph.

PLEASE BE GUIDED ACCORDINGLY.

04 May 2018, Makati City, Metro Manila.



JOEL P. BUAG
Mediation Officer

Mediation Division
Fair Trade Enforcement Bureau
3/F UPRC (FTEB) Bldg.,
315 Sen. Gil Puyat Ave., Makati City
(between BIR Makati and PAG-IBIG Fund)
Tel. No. 975-7965
Cell. No. 0917-6592658


From: dmagiba
Sent: Friday, April 27, 2018 7:46 PM
To: FTEB ? Mediation
Subject: For the attention of atty Joseph pamitan

Good morning I am a Senior Citizen w visual disability and CHRONIC KIDNEY Disease, can somebody help me with my complaints against a car company (SUZUKI Philippines) that sells substandard parts and takes ages to repair worn out under chassis parts even if they are under warranty, because they claim the parts needed, have to be ordered from the warehouse in Laguna. They inspected the car last month and said the parts were already approved for release. When I called up after a month (yesterday) I was surprised because they said that they need a video to present to the warehouse for approval. All the while I was expecting things to go smoothly. If I did not call them nobody from the casa will tell me about the additional requirements. That was the most humiliating and discriminating experience of my entire life! I hope you can direct me to the proper channels to seek justice. Thank you very much. For your information, there is no Suzuki service center in Cavite and I live in Tagaytay so to drive to their casa in Carmona / Binan? I have to bring my entire family to guide me and this is how they treat me. If anyone can relate to this please pm or call me at 0917-646-23-30. If this is not the right place to seek help kindly say so and I will apologize for wasting your time. Much respect, Henry Ruiz.


From vic dimagiba
Laban Konsyumer Inc.
Sent from my Samsung Galaxy smartphone.

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